Why can't I connect to SightLine Hardware with Panel Plus, even though I see the unit and its IP address appears correct?

If you can see the IP address of your unit in Panel Plus, but you cannot connect to the unit, and you've checked the firewall settings on your PC, you need to remove the parameters file using the 1500-OEM/3000-OEM Upgrade Utility.  This should allow you to connect to the unit with Panel Plus.

  • Run the upgrade utility, hit Find IP Addresses
  • Select the IP address of your 1500-OEM/3000-OEM
  • Use the menus as shown below to remove the parameter file
  • Cycle power on the system

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